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The Webformix internet support team is staffed by local employees. Our support team routinely assists when customers encounter problems with their internet service, VOIP home phone, and wireless internet equipment. If you can’t find the answers you are looking for in this guide or need additional assistance, don’t hesitate to give us a call!

1. Can Webformix Internet Support Tell Me Why My Internet is So Slow?

Have you tried the Webformix speed test (scroll down on this linked page)? If your result is less than the speeds on your wireless internet service plan, there might be an issue. To start diagnosing speed issues, use the Webformix speed test to test your device on WiFi. Next, try testing your device when it is connected directly to the router through an ethernet cable. You can also try bypassing your router.

To do this, the “internet in” cable from your PoE (connected to your radio antenna) is removed from the router and placed directly into one computer (no other devices using the internet). Try speed testing after bypassing your router or plugging directly into your router. If your wireless internet speed is consistently below the ranges listed, call Webformix internet support so they can further assist you in solving the issue.

Webformix Internet PlanExpected Webformix Speed Test Result
Value Streaming4-6 Mb/s
Premium Streaming6-9 Mb/s
Power User14-18 Mb/s
Super Power User20-30 Mb/s

2. Why Has My Internet Stopped Working?

Did your internet completely stop working? We can tell you why and help you fix it. Our internet support team will walk you through all of the possibilities and solutions. Internet outages can occur because we are working on a communication tower, because of a broken router, because of a broken PoE (power supply), or it could be something else entirely. Equipment can burn out and malfunction. Sometimes the router or PoE needs to be replaced. On the top of our website, you will see a notice if we are doing tower work. If you cannot check that due to the outage, feel free to give us a call and talk to our wireless internet support.

3. Can Webformix Internet Support Tell Me Why I’m Having Problems Streaming?

Most problems with streaming are due to the video quality. The video quality needs to be set to match your service plan. Our Streaming Guide has some helpful tips and more details about video quality settings. Another factor that impacts streaming is if you have several devices using the internet at the same time. This can decrease the amount of bandwidth that is available for video streaming.

Our wireless internet support can help you troubleshoot streaming issues if you are having consistent issues. They may recommend that you try a higher service tier if video quality settings and other devices are not the root issue. Finally, you may have trouble streaming video if your device and router are having connectivity issues. An example of this is if you have a Roku that is over 5 years old and need to get a new one with a stronger wireless transmitter. It can also be the case if you are using an outdated or damaged wireless router.

4. Why am I Having Problems Using Zoom?

infographic explaining webformix fixed wireless internet advantages

If you encounter problems using video conferencing apps like Zoom, there are a few things that could be going on. First, like streaming, Zoom has video quality settings that need to be adjusted to meet the parameters of your service plan. Second, it is possible that you need more upload speed. Upload speed helps things happen in real-time. If your video stream is lagging in a meeting, try adjusting the video quality.

If the problem persists, you may need to purchase additional upload speed. Our Super Power User Plan will already have the maximum upload speed available. If you are on our Power User Plan, we can re-allocate some download speed to upload speed for no added cost. Value Streaming and Premium Streaming plans are the two internet plan options that have an a-la-carte upload speed add-on option.

5. Why is My VoIP Home Phone Not Working?

VoIP home phone service from Webformix is fairly straightforward. If your VoIP phone service is not working, first check that the cords are all securely plugged in. You might also want to verify that the phone itself is working. The next place where an issue may occur is at your router. If the internet connection is down due to maintenance, a broken router, or other broken equipment, then you will also lose VoIP services. VoIP issues can arise between your computer and your internet connection, from the way you are using VoIP (such as having the volume too high and hearing echo), or on a higher level with your internet provider’s network. Webformix’s internet support team can help you diagnose and resolve the issue with a simple phone call. We are always here to help!