Budget Account Manager

Scenario One – an email you have sent in the past has been flagged/marked as spam by either the recipient or the recipient’s automated spam settings. If this is the issue you will normally get an error stating you are “not permitted to relay”.

Solution: This is fixed by changing your password (once changed you can change it back to the old one if you wish, but a password change is needed).

Scenario Two – you have exceeded the number of emails allowed to be sent per day (this limit is VERY high, in the tens of thousands). This is almost always a sign that your email account has been compromised and that an outside source is sending mass emails with your email account credentials.

Solution: One – you need to change your password ASAP (so as to kick out anyone using your email account), and Two, you will have to wait up to 24 hours for the daily limit to be reset so you can send emails again.

Scenario One – you simply do not have an active internet connection to the device that is trying to access your email account. You can confirm this by trying to perform a Google search. You will get a search error if your internet is out.

Solution: follow your internet service providers troubleshooting procedures.

Scenario Two – your email client could be experiencing some issues. Possibly due to an invalid server setting. This is common if your device updated it’s operating system recently. Alternately it could be some other device or email client (such as Outlook or Apple Mail) specific issue. You can confirm this by logging into your email account through Webmail. If your email works through Webmail, then the issue is specific to your device.

Solution: you can use the section on Setting up your budget email on a new device to confirm your email client has the proper settings.

Scenario Three – your email account could have been suspended for payment issues or on rare occasion the email server itself could be experiencing an issue.

Solution: in both cases you will need to call Webformix to inquire.