Although we designed the vacation program for those customers who leave town for more than a month at a time, it can be used by anyone who wishes to temporarily suspend service for a month or longer. Instead of paying … Continue reading
Can I get a paper bill in the mail?
By default, Webformix delivers invoices via email. In addition, a $1 fee will be added to each printed invoice. Paper invoices cost trees and money. Postage costs money, government labor, and increased pollution from trucks and planes. Central Oregon mail … Continue reading
What is your late payment policy?
If an invoice is more than 30 days past due and arrangements haven’t been made, service is automatically suspended. If you need some extra time, feel free to call or email us – we’re pretty easy to work with.
P.S. … Continue reading
When is my monthly payment due?
Webformix is a prepaid service, and invoices are due on the same day of the month that you were initially installed. Clients not on our auto-pay get emailed their invoices 14 days in advance of when payment is due. Clients on … Continue reading
Can I set up automatic payments for my monthly bill?
Each Friday, our auto-pay system checks to see if a customer has a balance on their account. If so, it automatically processes to the credit card or checking/savings account that we have on file. Typically a customer will only have … Continue reading
Why doesn’t “Webformix” appear on my monthly bank statement?
Webformix uses a batch credit card and electronic check processor called Automated Payment Systems, which operates out of Sandy, UT. This is what will show up on your bank or credit card statements. We also only process electronic payments on … Continue reading
What are your accepted forms of payment?
We accept cash, checks, credit or debit cards, or electronic checks. Checks and electronic checks have almost no processing fees, while credit and debit cards charge transaction fees.
If mailing a check, it isn’t necessary to print out and include … Continue reading
What are your contract terms for broadband internet service?
None. Webformix charges an installation fee to set up our roof mounted equipment, but you don’t have to rent or buy any other equipment. If you ever decide to stop using the service, we will need to collect the equipment … Continue reading
If I’m going on a trip for three months during the winter, can I turn off my service temporarily?
If you’re going to be gone for a month or more, contact us to reduce your monthly rate to $10 while you are gone. This allows you to keep our service, but not pay for it during the period when … Continue reading
Do you offer discounts to non-profit organizations?
We do offer discounts to educational and non-profit organizations on a case by case basis. Call 541-385-8532 or contact us for details.