Although we designed the vacation program for those customers who leave town for more than a month at a time, it can be used by anyone who wishes to temporarily suspend service for a month or longer. Instead of paying the normal amount of your bill, each month you will only be charged $10 while the service is suspended. We ask that if possible you do leave our roof mounted equipment plugged into power (by making sure the POE on the inside of the house is plugged in), so that if there are important software updates while you are gone we can do them remotely. If the equipment is left unplugged and is unable to get the new settings while you are gone, a site visit ($50) may be required to get service going again when you return. If you plan to be gone more than about 8 months it may make sense to have us pick up the equipment and reinstall it when you return. If you coordinate with us ahead of time, we can offer 50% off of the installation fee. Feel free to give us a call if you have any questions.
Posted in: Billing FAQ