Power cycling your equipment
Sometimes electronic equipment needs a little break. Often connectivity issues can be solved by the trite, yet true Step One of troubleshooting “Have you tried turning it off, then back on?” Here is the proper procedure for powering your system down, then getting it back up and running.
1) Power down your device
The first step is to power down the offending computer, tablet or weather control machine that is experiencing connection issues. This will allow the device’s wireless card to reset too. Leave your device off for now.
2) Unplug your wireless router from power
This can be done by either removing the round black barrel connection from the back of the router, or removing the power plug from the power strip. Leave this unplugged while we…
3) Power down the outdoor radio/antenna
We use a variety of different technologies, but they all have one thing in common. The Power over Ethernet (or PoE) adapter allows power as well as data to be passed over an Ethernet cable to the outdoor gear. The easiest way to remove the outdoor gear from power is to trace the Ethernet cable as it comes in through the wall and unplug it from the PoE. Alternately, you can remove the PoE itself from it’s power strip.
4) Wait one full minute
You’re on your own for this one.
5) Plug in everything in the reverse order you unplugged it.
First the outdoor radio/antenna, then the wireless router and finally the offending device. Ideally, you should give each piece it’s own full minute to wake up and start doing it’s job.
If you continue to experience problems, don’t hesitate to get in touch at 541-385-8532
Posted in: Internet Support FAQ