The Basic plan is suitable for many activities on the internet at the maximum speeds our network is capable of from your location. Streaming is a bandwidth intensive application requiring a significant amount of sustained bandwidth. Our Fairshare Policy helps us maintain proper levels of service for many types of customers. We believe that those who do not stream should not be required to pay the way for those that do. If a customer simply wants to browse the internet, use apps like Facebook, listen to music, play games, use email, VOIP (phone over internet) and chat with friends, we believe they can do so without paying for the streaming premium, as video streaming uses a particularly large percentage of network resources. If you would like more detail, give us a call.
Posted in: Internet Support FAQ