Bypassing your router allows you to connect a single computer to your internet connection for testing purposes. Troubleshooting computer problems is best done with as few possible points of failure as possible. The router itself can be the source of the problem, or perhaps one of the many devices connecting to the router such as computers, consoles, phones or tablets. By bypassing the router, it is easier for us to figure out where the problem is.
1) Uplug power from the router. All the lights on the router will go out.
2) Disconnect the internet from the router. The internet cable is the one connected to the “WAN” port. Often times a router will have 4 ports labeled 1-4. The internet will be connected to a separate port from these.
3) Connect the internet cable (one you just unplugged) and connect this cable directly to your computer.
That’s it! You are now connected directly to the internet with this computer.
Posted in: Internet Support FAQ