None. Webformix charges an installation fee to set up our roof mounted equipment, but you don’t have to rent or buy any other equipment. If you ever decide to stop using the service, we will need to collect the equipment from the roof, as well as its power adapter (or POE) from inside the house. Aside from those considerations, we do not commit our customers to any contract length, or subject them to any kind of early termination fees.
We do not believe in trapping our customers or making it difficult to do whatever it takes for them to get the best internet service they can. So try our service today! No caps, no contracts, no early termination fee, but we do offer a 30 day money back guarantee, so there is also no risk!
We accept cash, checks, credit or debit cards, or electronic checks. Checks and electronic checks have almost no processing fees, while credit and debit cards charge transaction fees.
If mailing a check, it isn’t necessary to print out and include the invoice with the check. Simply write your account number or invoice number on the memo line of the check and we’ll figure it out.
Webformix uses a batch credit card and electronic check processor called Automated Payment Systems, which operates out of Sandy, UT. This is what will show up on your bank or credit card statements. We also only process electronic payments on Fridays in one big batch, which is prepared and sent to the processor on Thursday afternoon. As such, if you turn in a payment anytime before Thursday afternoon, it will process this Friday. Anytime after, and it will process next Friday.
The advantages of electronic checks (or disadvantages of credit and debit cards) include:
- Credit and debit card processing fees are expensive. (There is typically a swipe fee of .30 cents, plus anywhere from 2%-5% of the transaction depending on the type of card. This is money we would otherwise spend making our network better!). The cost to process an electronic check is .12 cents.
- Checking accounts and routing numbers don’t have expiration dates that have to be updated.
The advantages of credit and debit cards (or disadvantages of electronic checks) include:
- An electronic check is processed just as though it were a paper check – i.e. if there is not enough money in the account to cover it, the bank will charge you an overdraft fee. With credit and debit cards the transaction is typically just declined and there is no fee.
Each Friday, our auto-pay system checks to see if a customer has a balance on their account. If so, it automatically processes to the credit card or checking/savings account that we have on file. Typically a customer will only have a balance once a month when their invoice comes out. However, let’s say that you buy a piece of hardware, or have us do some consulting or training for you – then that charge will automatically process on Friday. As with all our electronic payments, we show up on your statement under the name of our batch processor, Automated Payment Systems (or APS) Sandy, UT.
Webformix is a prepaid service, and invoices are due on the same day of the month that you were initially installed. Clients not on our auto-pay get emailed their invoices 14 days in advance of when payment is due. Clients on our auto-pay are emailed their invoices 1 day ahead of the due date.
If an invoice is more than 30 days past due and arrangements haven’t been made, service is automatically suspended. If you need some extra time, feel free to call or email us – we’re pretty easy to work with.
P.S. Customers on a legacy service plan will not be allowed to return to a legacy plan if service is suspended; they will be required to pick a new plan from those that are currently being offered.
By default, Webformix delivers invoices via email. Paper invoices can be sent, however a $1 fee will be added to each printed invoice. Paper invoices cost trees and money. Postage costs money, government labor, and increased pollution from trucks and planes. Central Oregon mail goes to Portland to be processed before returning to Central Oregon. If you would like a paper bill in the mail you must specifically request it.
P.S. If mailing a check as payment, it is unnecessary to print out the invoice to include with your check. If you have a very common name, or for some other reason think we might be confused as to where to apply payment, feel free to write the invoice number or your customer number on the memo line of your check.
Although we designed the vacation program for those customers who leave town for more than a month at a time, it can be used by anyone who wishes to temporarily suspend service for a month or longer. Instead of paying the normal amount of your bill, each month you will only be charged $10 while the service is suspended. We ask that if possible you do leave our roof mounted equipment plugged into power (by making sure the POE on the inside of the house is plugged in), so that if there are important software updates while you are gone we can do them remotely. If the equipment is left unplugged and is unable to get the new settings while you are gone, a site visit ($50) may be required to get service going again when you return. If you plan to be gone more than about 8 months it may make sense to have us pick up the equipment and reinstall it when you return. If you coordinate with us ahead of time, we can offer 50% off of the installation fee. Feel free to give us a call if you have any questions.
Yes! We do offer a 30-day money back guarantee to new customers on all wireless and telephone services, except for the optional, non-refundable telephone number porting fee. If you’re not satisfied with the connection for any reason, and call to disconnect service before your initial 30 days are up, we’ll come out, professionally remove the equipment, and give you a full refund.
We do offer discounts to educational and non-profit organizations on a case by case basis. Call 541-385-8532 or contact us for details.
If you’re going to be gone for a month or more, contact us to reduce your monthly rate to $10 while you are gone. This allows you to keep our service, but not pay for it during the period when you’re not using it.