FAQ: How can I fight SPAM?

To utilize our anti-SPAM features, you must follow these steps:

1. Log into webmail with the email address for which you'd like SPAM filtered from.
2. Click the 'Options' link up at the top
3. Click 'Spam Filter Options'
4. Change the Spam Filter setting to 'Enabled'
5. Type in a 'Threshold' value* (5 is set by default)
   *The software we use analyzes each message that is sent to our users and assigns it a 'Spam Rating'. The higher the rating a message receives, the more likely its Spam. For example: a message receiving a score of 1 is not very likely to be SPAM. A message receiving a score of 30 is very likely SPAM. In our experience, very little legitimate mail receives a SPAM score above 8, with most of it receiving a score of 3 or 4. When you set the threshold value at a particular number, you'll pretty much be telling the server that, as far as you're concerned, any message with a SPAM score above the value you set should be designated as SPAM. Setting the threshold to 8, 9, or 10 is recommended.
6. Click the 'Update Settings' button and close out of Webmail

• Click here for instructions on configuring Outlook Express to check your email
• Click here for instructions on configuring Outlook 2000 to check your email
• Click here for instructions on configuring Outlook XP to check your email

Another option is to select the feature "Trash the spam message". This will move all email marked as spam silently into your IMAP "Trash" folder. This can be checked with Webmail, or with a mail client set to use IMAP instead of POP. All items in your trash folder more than 30 days old get automagically deleted.