Faq/KnowledgeBase List
This is the full list of our FAQ items.
- A tech came out and did a site survey and said I'm in a 'dead spot', or said the signal was too weak or 'spotty'. When will I be able to get service?
- Can I have multiple antenna kits at my house?
- Can I have multiple autoresponders for 1 email account?
- Can I host a server on my basic wireless connection?
- Can I install my own Wifi equipment to connect to Webformix transmitters?
- Can I keep my current telephone number?
- Can I paint the external antenna kit and cable?
- Can I share my service with my neighbor?
- Can I still use my old email account?
- Can I use my old telephone?
- Can I use Outlook/Outlook Express to check my email? How do I accomplish this?
- Do you design websites?
- Do you guys have a referral program?
- Do you guys offer server co-location or managed server hosting?
- Do you offer a Money Back Guarantee, and if so what are the terms?
- Do you offer adult content filtering, internet usage, or spyware/spam/virus filtering?
- Do you offer discounts to senior citizens or non-profit organizations?
- Do you offer roaming service?
- Do you restrict, cap, or limit my service in any way?
- Does the service come over cable/DSL/satellite/phone lines?
- Does Webformix offer consulting services in my area?
- Does Webformix provide Internet in my area?
- Does Webformix provide VoIP service?
- Does your system use WiMAX or is it WiMAX compatible?
- Help! My computer is broken, can you fix it?
- How big is the antenna and what does it look like?
- How can I fight SPAM?
- How do I become a Webformix reseller or partner?
- How do I change the password on my email account?
- How do I know if VoIP will work well with my connection??
- How do I set up an autoresponder?
- How do I update my website?
- How far away can I be from a transmitter and still get service?
- How fast will my connection be?
- How much area does your service cover in Central Oregon?
- How much does setup cost? What about the equipment?
- How would I benefit from VoIP service?
- I can see your transmitter, but there are a few trees in the way. Can I still get service?
- I depend on my phone heavily. Should I switch to VoIP?
- I forgot my password on my email account, or I would like to setup an additional account.
- I got a VoIP connection but I'm having audio problems. How do we fix this?
- I have a few phones in my house that share a single phone line, can I do this with VoIP?
- I have an outdoor antenna kit installed on my house, is this at risk of being hit by lightning?
- I have multiple computers, does it cost extra to 'hook them up'?
- I just went to an internet speed test site and it showed that my connection was faster or slower than what I'm paying for. How can this be?
- I live outside of town, will I still be able to get service?
- I read an article that said wireless is insecure or easy to 'hack'. What types of security methods do you use?
- I want a copy of my website on CD-ROM. Do you do that? How much does it cost?
- I'm going on a trip for 3 months during the winter, can I turn off my service temporarily?
- I'm going on trip, can I get your service in other places?
- I'm moving and would like to take my service with me, will the service work, and will I have to pay to have it re-installed?
- I've been told I have a signal problems, should I get VoIP?
- I've configured Outlook with the settings you gave me, but when I go to check my email, my computer keeps asking me to re-enter my password. What's wrong?
- Ice and snow is building up on my antenna, what can I do to keep this from happening?
- Is equipment included in the installation fee?
- Is it possible to get a public or static IP address?
- Is my outdoor antenna and cable running into the house susceptible to rain, wind, snow, ice, sunlight, etc?
- Is the wireless signal affected by weather conditions?
- Is your service affected by 2.4Ghz cordless phones?
- Is your service compatible with... Voice Over IP (VOIP)? Virtual Private Networks (VPN)? My favorite game? Streaming video/audio?
- Is your service satellite based?
- Is your service VoIP compatible?
- My email keeps telling me that my Username or Password is incorrect. What's wrong?
- What are the lights on the back of my wireless equipment for?
- What does it mean when I receive an Email from the Webformix Virus Scanner?
- What email clients do you provide technical support for?
- What is a 'site survey' and how much does it cost?
- What is Skype?
- What is the warranty like?
- What is VoIP?
- What service tiers do you recommend for VoIP?
- What types of computers does your service work on?
- When I log into Webmail, only messages I haven't downloaded to my computer show up. Why do none of my old messages show up? Is there anything I can do to change this?
- When I try to send email, I get a message that says something to the effect of "relaying denied." What's wrong?
- Where are your transmitters located?
- Who do you recommend for VoIP service?
- Why does Webformix show in the Whois information for my domain name?
- Why doesn't Webformix provide VoIP service?
- Why don't you offer VOIP service directly?
- Why is your wireless modem expensive? Why can't I use my own wireless equipment?
- Will 9-1-1 services still work properly?
- Your service is wireless, why can't I get it everywhere in my house?