Dear Budget Wireless Internet Clients,
There are some important billing related changes you’ll want to be aware of starting in February. For the last couple months we’ve used the old Budget systems for billing and payments, but we will be transitioning to Webformix systems in February. The first thing you’ll notice is that your invoices will look a little different, and be coming from a different email address (firstname.lastname@example.org). Also, the timing of when the invoices are sent out will be a little different from what you’re used to.
For clients not signed up on autopay, invoices are sent out 2 weeks ahead of the due date, instead of 1 month ahead as they are now. Autopay invoices are sent out on the last day of the month, and the payments process on the first Friday of the month. For example, autopay invoices for February will be emailed on Tuesday Jan 31st, for processing on Friday February 3rd.
*PLEASE NOTE* Those people signed up for autopay, will unfortunately need to sign up again in order to continue the autopay service. For security reasons when credit card or E-check details were originally put into Budget’s systems they were encrypted and cannot be decrypted to migrate into our new system.
*IMPORTANT* Please note that our credit card payments are batch processed by “Automated Payment Solutions” or “APS” out of Sandy UT, and this is what will show up on your credit card statements starting in February. A 3% credit card processing fee is added to credit card transactions immediately before they are processed. E-check (also known as ACH) payments can still be made without a fee. We encourage anyone who was on a credit card autopay before to consider switching to E-check autopay in order to avoid the processing fee.
You can make manual (non-autopay) credit card and e-check payments at https://payment.webformix.com/new_payment.php Payments made through our website will process on Friday as long as they are turned in by Thurs at 11am.
We will still take payments in the office of course, but starting Feb 1st the office hours will change to 9-5 M-F. (Weekend phone support from 12pm-5pm will be added later in the year). Checks can still be mailed to the local office, and can be made out to either Webformix or Budget.
The Webformix Team